What we do here is simplify document production with an emphasis on SIMPLIFY.

Juan PortilloSupport

BUT WHAT DOES THAT MEAN?

It means we take helping you figure out how to use the Genie seriously. We’re here to teach, mentor, cheerlead and even give you a kick in the pants, if that’s what’s called for.

We get that trying something new is hard, especially when you’re busy and being squeezed by deadlines.

We’re here to simplify the process of learning to use Discovery Genie so you can simplify your document production and feel less squeezed!


HOW DOES THAT WORK?

We offer both on-line and personal training. You can use one or both. Our entire training process takes under an hour.

We also provide ongoing support.

Click on any articles on the left to find a quick answer.


SCHEDULE A SUPPORT CALL


WHAT IF I CAN’T FIND AN ANSWER TO MY QUESTION?

Call us at 303-872-2410 or send us an email at support@discoverygenie.com. We’re here to help. And if it’s during regular business hours we try to get back to you the very same day.


WHAT IF I DON’T UNDERSTAND THE ANSWER?

You’re not alone. This is new and learning it can initially feel confusing.

Call us at 303-872-2410 or send us an email at support@discoverygenie.com. We’re here to help. And if it’s during regular business hours we try to get back to you the very same day.

FYI – We’re really patient because we understand how frustrating learning new tech can be.


IT’S BEEN MONTHS SINCE I USED DISCOVERY GENIE? WHAT IF I NEED A REFRESHER?

Our online training modules are a quick and easy way to refresh your memory. If you’ve used the Genie before, you can whip through them in about ½ an hour. Click here for our online training modules.


I’M A BIT EMBARRASSED BUT I DON’T FIND THIS EASY.

We hear you. No worries. We’re here to help. Just give us a call at 303-872-2410 or email us at support@discoverygenie.com if you get stuck.  

(FYI – you’re not stupid or incompetent or unable to use tech… you’re just not practiced so please, no beating yourself up or beating a hasty retreat!)


I’M HERE BUT I’M OVERWHELMED…WHAT SHOULD I DO?

CALL US! Seriously. Right now!

We mean it when we say simplify!

We are here to make the practice of law more appealing because we’re tired of the idea that the practice of law is synonymous with suffering.

Call us at 303-872-2410 or send us an email at support@discoverygenie.com. We’re here to help. And if it’s during regular business hours we try to get back to you the very same day.


SCHEDULE A SUPPORT CALL